🔒 Privacy Policy

Hyper Connect Information Technology is committed to protecting user data and being transparent about how it is processed.

Hyper Connect Information Technology, registered under the laws of the Arab Republic of Egypt

Last updated: July 6, 2026

Welcome to Hyper Connect

This policy explains how we collect, use, and protect your personal data when you use our services, including:

  • AI-powered chatbot
  • Social media integration tools (Meta: Facebook, Instagram, WhatsApp, and LinkedIn)
  • Integration with e-commerce platforms such as Salla and Zid
  • Integration with Google services (Calendar, Gmail, Sheets) via OAuth

By using the platform, you agree to this Privacy Policy.

Data you provide directly:

  • Account data: Name, email address, password
  • Store data: Your store information, products, prices
  • Training data: Content you upload to train the chatbot

Data from external platforms:

  • Basic page/account information from Meta and LinkedIn
  • Incoming message content for processing via the chatbot
  • We do not request or store information about your friends or followers

Payment data:

  • ⚠️ We do not store card or bank account details
  • All processing is handled entirely by Polar.sh as a registered Merchant of Record

Store Customers data:

  • When you activate our app on your store (Shopify, Salla, or Zid), we process limited data about your store's customers including: Name, email address, mobile number, and Customer ID
  • This data is used for: sending abandoned cart reminders; personalizing the chatbot experience (such as recognizing logged-in customers and greeting them by name without asking for their details again); enabling back-in-stock notifications when a customer requests one; and recording customer interactions with displayed products to measure the assistant's impact on sales and demonstrate its value to the merchant
  • This data is not used for any marketing purpose outside your store's scope, and is not shared with any third party except as technically necessary to operate the service (hosting providers and approved AI service providers)
  • Upon a deletion request from the platform (Shopify Customer Redact) or from the merchant, this data is immediately deleted/anonymized from our systems

We use your data only for the following purposes:

  • Operating and improving the service: Activating the chatbot, processing messages, delivering requested features
  • Technical support: Responding to your inquiries and resolving issues
  • Fraud prevention: Protecting the platform from abuse
  • Legal compliance: Adhering to applicable laws and regulations
  • Merchant performance reports: We provide merchants with aggregated statistics about the AI assistant's performance (number of products sent, number of customers engaged, conversion rate, revenue attributed to conversations) to help measure the service's value
  • Service quality improvement: We may analyze the content of store customer conversations to identify any shortcomings in the assistant's performance (such as inability to answer a specific question) and address them. This analysis is available to the merchant via the dashboard, and they may use it to follow up directly with their customers in whatever way they see fit
  • AI processing: To generate the AI assistant's responses, conversation data (which may include the customer's name and ID if they are logged in) is sent to our approved AI service providers (OpenAI and Google) under strict data processing agreements that prohibit them from using it for any other purpose

⚠️ Your data is not used for any independent advertising purposes without your explicit consent.

Store customers may request to stop reminder messages at any time via the unsubscribe link included in every message, or by contacting the store directly.

🚫 We never sell or rent your data

We may share limited data with:

  • Technical service providers (AWS and others) — contractually bound to protect data
  • AI service providers (OpenAI and Google): solely to generate AI assistant responses, under data processing agreements that prohibit them from using it for any other purpose
  • Polar.sh for payment processing and invoicing
  • E-commerce platforms (Shopify, Salla, Zid) for the technical integration required to operate the service
  • Government authorities only upon official legal request

Hyper Connect allows business owners to connect their Google accounts to enable advanced features in the AI assistant.

When connecting a Google account we request only the following permissions:

  • Google Calendar: Booking appointments and creating meetings automatically on behalf of the business owner (clinics, restaurants, service centers)
  • Gmail (send only): Sending confirmation emails to customers from the business owner's account after booking
  • Google Sheets: Recording customer data and appointments in spreadsheets for tracking

Privacy guarantees:

  • OAuth authentication is performed by the business owner only — end customers never interact with Google OAuth
  • We do not share Google data with any third party
  • We do not request permissions beyond what the system actually requires
  • You can revoke access at any time from Google account settings

Hyper Connect's use of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.

Our commitments regarding Meta:

  • Full compliance with Meta platform policies
  • No posting or sending without your explicit permission
  • You can remove the app at any time via Facebook settings

Our commitments regarding LinkedIn:

  • Full compliance with LinkedIn API policies
  • Posting only with your explicit permission
  • You can revoke access via LinkedIn settings
  • End-to-end encryption: All data is encrypted in transit and at rest
  • HTTPS protocols: Always a secure connection
  • Access control: Limited staff permissions on a need-to-know basis
  • Continuous monitoring: Detection of any suspicious activity
  • Backup: Regular backups to ensure service continuity
  • Right of access: Obtain a copy of your data
  • Right to rectification: Update inaccurate data
  • Right to erasure: Delete your account and all your data
  • Right to data portability: Receive your data in a portable format

To exercise any of these rights, contact us at: hyper@connect-ai.ai

  • Our service relies on generative AI technologies
  • Chatbot outputs are automated and may require human review
  • We are not responsible for decisions made based on AI outputs without human review
  • We reserve the right to update this policy at any time
  • You will be notified of any material changes via email or an in-platform notice
  • Continued use of the service after updates constitutes implied consent

📧 Contact

If you have any questions or complaints regarding your privacy or the use of your data, we'd love to hear from you.

hyper@connect-ai.ai